Which countries do we currently ship to?
Where are our items shipped from?
We have numerous suppliers and warehouses around the world. This is how we are able to sell our products at such a low cost.
How long does it take to process my order?
All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and Post processes the orders, which takes an additional 2–4 days.
How long will it take to receive my order?
Orders are shipped by E-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 20 days to arrive at their destination but can take longer from time to time. Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep email administration down to a manageable level.
I have changed my mind, can I cancel my order?
Once your order has been processed it cannot be canceled as we have already instructed the manufacturer to ship the item. Please check your details carefully before purchasing.
Can you combine multiple items into one order to save on freight?
Yes, we can, but please note that some items are stored at separate warehouses around the world. Sometimes we will have to send items separately. However, you will only be charged one freight cost.
Pretty Figures is not responsible for items once they have been shipped. Therefore, we will not be held responsible for any delays, losses, etc. All claims about missing/damaged items must be made directly with the carrier NOT us.
We are not responsible for any custom duty or import tax.
By using our website you agree to all of the above.